Woman Says Mom Got 'Robbed' On IndiGo Flight; Airline Responds - See Full Post

Indigo took to X to clarify a user's query who claimed her mother was robbed on an Indigo flight. The airline replied assuring the user that all steps to return the bag were promptly undertaken.

What Did The Passenger Say?

The user, named Trisha Shetty wrote, "My mom got robbed on your flight 6E 17. The flight crew kept her handbag in the overhead. When she fell asleep, a passenger took her bag. Luckily she woke up when he was replacing her bag. Your crew refused to help her file a complaint. They made excuses for thief." 

"It’s thanks to fellow passengers who supported mom that she got her stuff back. Many other passengers complained that the thief was also going through their stuff. Your crew handled the situation terribly. Hoping to have this resolved, being robbed mid air is deeply troubling." Shetty wrote in an additional post.

What Did Indigo Say?

Indigo posted a long reply addressing the situation:

"Ma’am, thank you for taking the time to speak with us. We understand that Ms. Shetty raised a concern regarding a fellow customer attempting to access her cabin baggage during the flight." IndiGo wrote.

We assure you that our crew promptly addressed the situation by requesting her to verify her belongings, and she confirmed that nothing was missing."

The crew also explained that she could choose to file a formal complaint upon arrival, for which she would need to be present in person, and they respected her decision not to pursue the matter further due to her connecting flight.

As a protocol, our security staff is also available near the aircraft upon arrival to assist our customers if required. At IndiGo, we strive to ensure a comfortable and secure journey for all our customers and look forward to your understanding."

Indigo wrote, explaining the situation.

X Users React

The conversation between Indigo and Shetty grabbed attention and people were soon to comment things like, "103rd place for a reason, you genuinely are by far the worst airline I have ever flown with. Never again." one person wrote, talking about Indigo being the worst ranked airline as per Air Help Score Report.
However, some others appreciated Indigo's response, "Appreciation for the prompt response", she wrote. 

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