Can work be made easy?

As businesses aim for ambitious growth and efficiency goals, resistance from within can create significant challenges. Author Parthajeet Sarma shared in an exclusive interaction with Sharmila Bhowmick for the special Inner Voice segment that research for his book "Work Made Easy" highlights this tug-of-war: while some companies eagerly adopt new certifications and processes, others cling to outdated systems, often saying, “This is how things are done here.” Post-COVID, every organisation is a legacy organisation, facing the universal need for simplification and efficiency.