Zomato’s Deepinder Goyal stopped from using elevator as a delivery partner, shares his experience

Deepinder Goyal as delivery partner:  Zomato CEO Deepinder Goyal on Sunday said malls need to be "more humane" towards delivery partners, sharing his first-hand experience as a delivery executive picking up orders for food tech giant.

Zomato CEO and his wife Grecia Munoz, who changed her name to Gia Goyal on Instagram, earlier took on role of delivery partners to deliver orders in Gurugram and get a first-hand experience of challenges faced by m.

Sharing his experience in a social media post, Goyal said: "During my second order, I realised that we need to work with malls more closely to improve working conditions for all delivery partners. And malls also need to be more humane to delivery partners. What do you think?" Zomato CEO tagged a video with post elaborating upon experience.

"We reached Ambience Mall in Gurugram to pick up order from Haldiram's. Was told to take or entrance, and realised y are asking me to take stairs. Went in again on main entrance to make sure re are aren't any elevators for delivery partners".

Goyal furr said that he took stairs to third floor to realise that delivery partners cannot enter mall and have to wait at stairs to receive orders.

"Chilled with my fellow delivery partners while also getting valuable feedback from m," Zomato CEO said, ding that he was finally able to sneak in to collect order when staircase guard "took a small break".