Published 09:45 IST, July 25th 2024

Karte raho jo karna hai: Ola Foods delivery partner caught eating customer's food [VIRAL VIDEO]

According to Jaiswal, the delivery driver initially demanded an additional Rs 10 for the delivery, beyond the standard delivery charge.

Reported by: Business Desk
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Ola Foods delivery controversy | Image: Instagram
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Ola Foods has come under fire following a viral incident involving one of its delivery partners. The controversy erupted when a customer, Jaiswal, shared a video on Instagram showing the delivery driver allegedly eating the food he was supposed to deliver.

According to Jaiswal, the delivery driver initially demanded an additional Rs 10 for the delivery, beyond the standard delivery charge. Despite his initial refusal, Jaiswal eventually agreed to the extra fee. However, the delivery was further delayed as Jaiswal waited for 45 minutes. Upon locating the driver, Jaiswal reportedly found him sitting on his motorcycle and eating the food that was intended for Jaiswal.

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The driver’s response to being confronted was described as dismissive, with him reportedly saying, “Haan toh karte raho jo karna hai” (do what you will) and “Kya karun?” (What should I do?).

Jaiswal took to Instagram to share the incident, expressing his frustration: “Ola, this is how your food delivery partners are doing their job. First, he said I'll take extra Rs 10 for coming, after denying at first, I said okay and then he kept me waiting for almost 45 minutes. When I found him, this is what he said.” The video has since garnered over 1 million views on social media platform X, sparking widespread outrage and amusement.

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Public reactions on X were mixed. Some users condemned the behavior, with one commenting, “Galat hai ye. Chori upar se seena zori” (This is wrong. Theft on top of arrogance). Others expressed their preference for rival services, with one user stating, “This is why I prefer Zomato.” Another user humorously linked the incident to broader issues, saying, “Accurate description of Budget 2024.”

Ola Foods operates a chain of 40 cloud kitchens across major Indian cities including Bengaluru, Mumbai, Delhi NCR, Hyderabad, Chennai, and Pune. The company is yet to issue an official response to the incident.

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In addition to the viral video, complaints have surfaced on social media about delayed deliveries and issues with Ola’s app, with users questioning whether there are operational problems behind the delays.

09:45 IST, July 25th 2024

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