TCS To Power Pensions of India's 30 Lakh Defence Personnel? Details

TCS Partnership With Sparsh: On November 26, Tata Consultancy Services (TCS) signed a three-year extension of its contract for SPARSH (System for Pension Administration - Raksha), a government of India initiative to streamline pension distribution for over 30 lakh defence pensioners.

According to the official announcement, TCS will maintain the hardware and software of the program for three years along with delivering key updates.

Pension Processing Timeline Reduced

TCS also informed the investors that the company’s software solution has been able to reduce the pension processing timelines from 12-18 months to 14 days.

“The digital transformation has resulted in significantly reduced pension processing timelines from 12 to 18 months to just 14 days. Additionally, first-time pension payments are now processed within five to seven days,” the company shared.

The exchange filing also stated that TCS is also in discussion with the department to potentially develop a digital solution that would allow pensioners to make reverse payments in the event of overpayments.

Large-Scale Effort For Digitisation

The SPARSH system has been a large-scale effort involving the digitisation of millions of records, dating back to 1914, and the onboarding of over 30 lakh defence pensioners across the three branches of the Armed Forces.

"By reducing processing times and implementing efficient digital solutions, we're helping ensure timely, transparent pension disbursement while setting new benchmarks in public service delivery," said Girish Ramachandran, President -Growth Markets and Public Services, TCS.

Tej Paul Bhatla, SVP and Business Head, Public Services - India, TCS, said, "The extension of our partnership with SPARSH highlights TCS' capabilities in driving large-scale digital transformation projects that strengthen the nation's core systems.”